FAQs
Product Questions
What makes Curated Wellness Co. different?
We carefully curate premium wellness products that combine exceptional performance with timeless design. Every product in our collection is selected for its quality, craftsmanship and ability to enhance everyday wellbeing.
Are your products suitable for home use?
Yes. Every product in our collection is designed for residential use, allowing you to create a professional wellness experience from the comfort of your own home.
How do I choose the right product?
Our team is here to help. Whether you're comparing models or designing a complete wellness space, we'll guide you towards the best solution for your lifestyle, space and wellness goals.
Are your products covered by a warranty?
Yes. All products include manufacturer warranties. Warranty periods vary by product, and full details can be found on each product page or by contacting our team.
Sauna FAQs
How long should a sauna session be?
For most people, sessions between 15 and 30 minutes are a comfortable place to begin. As your body adapts, you can gradually increase your session length while always listening to your body.
How long does a sauna take to heat up?
Most saunas reach their ideal temperature within approximately 20–40 minutes, depending on the model and ambient conditions.
Can my sauna be installed outdoors?
Some models are designed specifically for outdoor use, while others are intended for indoor installation only. Please refer to the product specifications or contact our team before purchasing.
How do I care for my sauna?
Regularly wiping down surfaces after use and allowing the sauna to ventilate will help maintain its appearance. We also recommend placing a towel beneath you during each session to protect the timber.
Can I use a sauna every day?
Many people enjoy using a sauna several times a week or even daily. As with any wellness practice, consistency and moderation are key. If you have any medical concerns, consult your healthcare professional before use.
Ice Bath FAQs
What temperature should an ice bath be?
Most people enjoy cold water between 8°C and 15°C. If you're new to cold therapy, starting at a slightly warmer temperature can help your body adjust comfortably.
How long should I stay in an ice bath?
Beginners may start with 30 seconds to 2 minutes before gradually increasing their time. Most sessions are typically between 2 and 10 minutes.
Can I use an ice bath every day?
Yes, if it suits your recovery routine. Some people incorporate cold therapy daily, while others prefer two or three sessions each week.
Can I combine sauna and cold therapy?
Absolutely. Alternating between heat and cold, often referred to as contrast therapy, is a popular recovery practice that many people incorporate into their wellness routine.
Ordering & Delivery
Do you deliver throughout New Zealand?
Yes. We deliver nationwide. Delivery timeframes may vary depending on your location and the size of your order.
How long will delivery take?
Delivery times vary depending on product availability and your location. If an item is on pre-order, we'll keep you updated with estimated arrival dates.
Will someone help organise delivery?
Yes. For larger products, our delivery partners will contact you directly to arrange a suitable delivery time.
Can I track my order?
Absolutely. We'll keep you updated throughout the delivery process and provide tracking information where available.
Returns & Support
What is your returns policy?
If your order arrives damaged or faulty, please contact us as soon as possible so we can arrange a replacement or suitable resolution. If you change your mind, returns may be accepted on eligible unopened products in accordance with our returns policy.
What if my order arrives damaged?
Please contact our team within 48 hours of receiving your order and include photos of any damage so we can resolve the issue promptly.
Do you have a showroom?
We currently operate online, allowing us to offer our carefully curated collection across New Zealand. If you have questions before purchasing, our team is always happy to help.
Still have a question?
We're here to help. Get in touch with our team for personalised advice on products, installation or creating your ideal wellness space.
Contact
Still have questions? We're happy to help! Please email us at Curated@wellnessco.co.nz and we will get back to you within 24 hours.